Returns and exchanges

 

• Only a physical / online store credit will be issued, for returns the credit expires in the next (90) days.
• Our return policy lasts for (5) days after the order is delivered.
• To be eligible for a return, your item must be unworn, with the labels fully attached, and in the original packaging.
• We reserve the right to reject returns that; (1) are shipped after the 5-day grace period; (2) worn; (3) altered; (4) washing; (5) or damaged in any way. (6) Any other way that our exchange and returns department understands.
• We require a receipt or proof of purchase.
• Non-returnable items: jewelry, accessories, sale items, underwear and swimsuit, sale items unfortunately do not have a return (They are Final sale).
• Limit of (2) total returns per customer.

 

To return your product, you must send it by mail or bring it to our physical store at:

 

FASHION XPRESS LIVE, FXL

380 Teniente César González Street

San Juan, PR 00918

 

 

• You will be responsible for paying your own shipping costs to return your item.
• Shipping costs are not refundable.
• If you receive a store credit, the cost of return shipping will be deducted from your store credit.
• Store credit must be used in full at time of redemption.
• We do not guarantee that we will receive your returned item.
• Depending on where you live, the time it takes for the exchanged product to reach you may vary.